Service Advisor

James River Equipment; Garner (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

HSA options

Flexible spending account

Disability and life insurance

401k with employer match

Annual tools and PPE allowance

Paid time off

Job summary

James River Equipment in Raleigh is seeking a Service Advisor to manage customer interactions, identify repairs with technicians, and prepare cost estimates.

The role requires strong communication, proficiency with CDK or similar work order systems and Excel, plus prior service-department experience. The company offers competitive pay, health benefits, a 401(k) match, PTO, and growth opportunities.

Qualifications

• Exceptional customer service with ability to handle high volume of inquiries in person, by phone and online.
• Proficient with CDK or similar work order systems and Excel.
• Service department experience preferred.
• Strong communication with technicians, parts staff, and customers.

Responsibilities

• Complete customer service authorizations, identify repairs, and provide cost estimates.
• Ensure customers have credit and arrange payments as required.
• Communicate start times and completion dates, update progress, and note any additional work.
• Assign service times to work order segments, manage service jobs, and inspect machines.
• Invoice customers including warranty work and review before closing orders.

Skills

Customer service

Communication

Problem solving

Tools

CDK

Excel

Work orders

Job description

Job Details

Job Location: Raleigh - Garner, NC 27529

Position Type: Full Time

Join the team at James River Equipment in Raleigh.

Day in the Life: Service Advisor

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Previous experience in a service department is strongly preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River Equipment

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

About the Benefits

In addition to competitive pay (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidaysEmployee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com