Service Advisor

Stress-Free-Auto-Care; Mission Viejo (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k with matching

Referral program

Employee discounts

Job summary

Stress Free Auto Care in Mission Viejo, CA is seeking an Automotive Service Advisor to greet customers, document concerns, explain repair options and costs, and coordinate with technicians to ensure accurate service outcomes.

Candidates should have 40+ WPM, verifiable shop experience as Front Desk Sales/Advisor Sales/Management, eligibility to work in California, and familiarity with AllData or Mitchell repair guides; BAR Write it Right knowledge is a plus.

Qualifications

• Typing speed of 40+ words per minute.
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management.
• Eligibility to work in California.
• Familiarity with repair and labor guides such as AllData or Mitchell products.
• Knowledge of the B.A.R. Write it Right standards.

Responsibilities

• Greet customers and document their concerns regarding vehicle repairs.
• Advise customers on repair options and costs.
• Consult with technicians to provide accurate service outcomes.
• Inform customers about potential cost savings and warranty protections.
• Manage service center scheduling and workflow efficiently.
• Keep customers updated on service changes and vehicle readiness.
• Assist customers in deciding on repair options.
• Maintain facility cleanliness and organization.

Skills

Typing 40+ WPM

Front Desk Sales

Advisor Sales

Shop experience

California work eligibility

Tools

AllData

Mitchell

Job description

Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Compensation: $55,000 base + Uncapped Commission

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge