Tech-Driven Auto Service Advisor — Elevate Customer Care

Stress-Free-Auto-Care; Mission Viejo (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k with matching

Referral program

Employee discounts

Job summary

Stress Free Auto Care in Mission Viejo, CA is seeking an Automotive Service Advisor to greet customers, document concerns, explain repair options and costs, and coordinate with technicians to ensure accurate service outcomes.

Candidates should have 40+ WPM, verifiable shop experience as Front Desk Sales/Advisor Sales/Management, eligibility to work in California, and familiarity with AllData or Mitchell repair guides; BAR Write it Right knowledge is a plus.

Qualifications

• Typing speed of 40+ words per minute.
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management.
• Eligibility to work in California.
• Familiarity with repair and labor guides such as AllData or Mitchell products.
• Knowledge of the B.A.R. Write it Right standards.

Responsibilities

• Greet customers and document their concerns regarding vehicle repairs.
• Advise customers on repair options and costs.
• Consult with technicians to provide accurate service outcomes.
• Inform customers about potential cost savings and warranty protections.
• Manage service center scheduling and workflow efficiently.
• Keep customers updated on service changes and vehicle readiness.
• Assist customers in deciding on repair options.
• Maintain facility cleanliness and organization.

Skills

Typing 40+ WPM

Front Desk Sales

Advisor Sales

Shop experience

California work eligibility

Tools

AllData

Mitchell

Job description

Stress Free Auto Care in Mission Viejo, CA is seeking an Automotive Service Advisor to greet customers, document concerns, explain repair options and costs, and coordinate with technicians to ensure accurate service outcomes.

Candidates should have 40+ WPM, verifiable shop experience as Front Desk Sales/Advisor Sales/Management, eligibility to work in California, and familiarity with AllData or Mitchell repair guides; BAR Write it Right knowledge is a plus.