Service Advisor

America's CAR-MART, Inc.; Austin (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Career Path Opportunities for advance

Job summary

America's CAR-MART, Inc. is seeking a proactive Service Advisor to join our team in delivering exceptional customer experiences in automotive service.

You will engage with diverse customers, guide service decisions, and help drive the store’s success with a strong service mindset. Applicable candidates will have experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences.

Qualifications

• Experience in automotive service and customer-facing roles.
• Ability to explain repairs and recommendations to customers.
• Detail-oriented with ability to manage repair logs and invoices.

Responsibilities

• Determine repair needs via road tests, testing devices, and customer input.
• Estimate repair costs and manage budget.
• Maintain detailed repair logs with parts and labor costs.
• Review work tickets and ensure timely payment processing.
• Supervise the mechanic and manage parts procurement.
• Communicate repair issues with managers and customers.
• Inspect new inventory vehicles.
• Follow policies and participate in company mission and ethics.
• Maintain daily attendance to complete duties.

Skills

Customer service

Communication

Sales/upselling

Time management

Job description

We are seeking a dynamic and self-motivated Service Advisor to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers, showcase your creativity, and contribute to our success. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Job Details

We are seeking a dynamic and self-motivated Service Advisor to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers, showcase your creativity, and contribute to our success. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Compensation

$18-$22 based on experience

Duties and Responsibilities

• Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance, or by visual inspection of vehicle.
• Estimates cost of repair and works within budget.
• Maintains a detailed repair log with costs of parts and labor for repaired vehicles.
• Reviews work tickets and turns in invoices to Office Manager to ensure payment in a timely manner.
• Directly supervise the mechanic.
• Shop for parts online or local vendors.
• Communicates repair issues with Manager and customers.
• Inspects new inventory vehicles.
• Compares shops to find the lowest repair costs, protects company interests.
• Other duties and responsibilities as assigned by your direct manager.
• Follow company policies and procedures and support company mission, vision, values, and standards of ethics.
• Daily attendance required to ensure all duties are completed in a timely fashion.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off
• Career Path Opportunities for advancement

If you are ready to embark on a rewarding career with a company that values its employees.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.