Service Advisor

Stress-Free Auto Care; Mission Viejo (CA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401k with matching

Referral program

Employee discounts

Job summary

Stress-Free Auto Care in California is seeking an Automotive Service Advisor to bridge customers with technicians and ensure a smooth service process.

Base pay is $65,000–$72,000 plus uncapped commission, with benefits including paid time off, health, dental, and vision insurance, and a 401k with matching to support your development in customer service and automotive industry knowledge.

Qualifications

• Typing speed of 40+ WPM is required.
• Shop-front desk experience in sales/advisor roles.
• Eligible to work in California.
• Familiarity with repair and labor guides such as AllData or Mitchell products.
• Knowledge of the BAR Write it Right standards.

Responsibilities

• Greet customers and document concerns about vehicle repairs.
• Advise customers on repair options and costs.
• Consult with technicians to provide accurate service outcomes.
• Inform customers about potential cost savings and warranty protections.
• Manage service center scheduling and workflow.
• Keep customers updated on service changes and vehicle readiness.
• Assist customers in deciding on repair options.
• Maintain facility cleanliness and organization.

Skills

Typing 40+ WPM

Front Desk Sales Experience

Work eligibility (California)

Customer service

Tools

AllData/Mitchell guides

Job description

Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience.

As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Compensation

$65,000 - $72,000 base + Uncapped Commission

Responsibilities

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us

• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge