Service Advisor

New Country Motor Car Group; City of Saratoga Springs (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Job summary

New Country Motor Car Group in Saratoga Springs, NY, is seeking a Service Advisor who will drive service sales and protect gross profit while delivering excellent customer care. You will be the first line of contact for service customers and a key ambassador for the dealership.

Responsibilities include greeting customers, scheduling, diagnosing service needs, obtaining approvals and payment details, test driving when needed, and maintaining repair orders.

Qualifications

• Excellent communication skills.
• Must have a valid driver's license and safe driving record.
• Must be a team player with honesty and integrity.
• Maintain a professional appearance and conduct.

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and acknowledge waiting customers.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem.
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate completion time.
• Obtain customer and vehicle data; secure method of payment.
• Test drive the vehicle with the customer if needed to clarify the problem.
• Inspect vehicles for bodywork and notify the customer if work is needed.
• Advise customers on car care and maintenance per manufacturer specifications.
• Ensure that all Repair Orders are accounted for.

Skills

Excellent communication

Driver's license

Team player

Honesty and integrity

Professional appearance

Job description

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
• Obtain customer and vehicle data. Secure method of payment.
• Test drive the vehicle with the customer if there is any question as to the nature of the problem.
• Inspect all vehicles for bodywork, notify the customer that the work is needed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Ensure that all Repair Orders are accounted for.

Qualifications

• Excellent communication skills
• Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.