Service Advisor

Jeff D'Ambrosio Dodge Chrysler Jeep; Downingtown (Chester County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Discounts on products and services

Job summary

Jeff D'Ambrosio Dodge Chrysler Jeep is seeking a Service Advisor responsible for owning the customer’s experience in the service lane. As the first point of contact, you’ll guide customers through the service process, ensuring prompt and courteous service delivery.

We value individuals from various customer service backgrounds and offer comprehensive benefits including medical, dental, and a 401K plan. Join our family-owned dealership that emphasizes teamwork and provides long-term job security.

Qualifications

• Previous roles in customer service, retail sales, restaurant industry, or hospitality appreciated.
• Clean driving record required.
• Must be willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt service.
• Provide concierge support for customer inquiries.
• Distribute work efficiently among technicians.

Skills

Organized personality

Time management

Communication skills

Leadership

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers coming in for Service and will guide them through the process. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen