Create Forever Customers As An Automotive Service Advisor

Capitol Tire & Service; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Weekends off

Job summary

An automotive service provider in Madison, WI is seeking a friendly and dedicated Service Advisor. This role is essential in creating a positive customer experience by assessing vehicle needs, managing service orders, and coordinating with technicians. Successful candidates should have strong customer service skills, attention to detail, and the ability to estimate costs accurately. Starting wages range from $70,000 to $90,000 a year, supported by a competitive benefits package.

Qualifications

• Strong focus on customer service is essential.
• Good communication skills required to interact with customers and technicians.
• Attention to detail necessary for accurate estimations and service orders.

Responsibilities

• Greet customers and assess their vehicle needs.
• Write clear service orders and manage workflow.
• Update customers on the status of their repairs and recommend additional services.

Skills

Customer service focus

Good communication skills

Attention to detail

Computer skills

Cost estimation

Tools

TekMetric

Job description

Join Our Team as a Service Advisor!

Are you passionate about cars and customer service and enjoy weekends off? We’re looking for a friendly and dedicated Service Advisor to be the welcoming face of our automotive service department. You’ll play a key role in making sure our customers have a seamless and positive experience; from the moment they walk in until their vehicle is ready to go.

As a Service Advisor, you’ll greet customers, assess their vehicle needs, and write clear service orders. You'll work closely with our technicians to ensure repairs are completed efficiently and on time. Providing honest repair estimates and explaining options to customers will be a big part of your day, along with scheduling appointments and managing the workflow. You'll keep customers updated on the status of their repairs and recommend additional services when appropriate. If any concerns arise, you’ll handle them professionally and with a smile.

To succeed in this role, you should have a strong focus on customer service, good communication skills, and attention to detail. Computer skills and the ability to estimate costs accurately are a must. We’re looking for someone who’s enthusiastic, reliable, and loves being part of a team.

If you’re motivated and eager to help people while growing in the automotive industry, we’d love to hear from you. Join us as a Service Advisor and take your career to the next level! Starting wages between $70,000 - $90,000 per year with competitive benefit package. Wages are based on experience and success. Experience with TekMetric a PLUS!

Apply today and start your journey with our team!