Automotive Service Advisor

Scott's Ivy Exxon Automotive & Tire; Charlottesville (VA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health Insurance

Weekly pay

Paid holidays

Paid vacation

Job summary

Scott's Ivy Exxon Automotive & Tire is seeking a motivated, customer-focused Service Advisor in Charlottesville, VA. You will connect customers with the service department, manage repair orders, and communicate throughout the repair process to ensure an amazing customer experience.

The role emphasizes excellent communication, problem-solving, and the ability to manage multiple orders. Automotive knowledge is a plus, and sales skills are beneficial but not required.

Qualifications

• High School Diploma or GED required.
• Assoc./Bachelors in Business or related field is a plus.
• Previous customer service experience preferred.
• Automotive knowledge valued but not required.
• Sales or upselling experience beneficial but not required.

Responsibilities

• Greet customers and identify service needs.
• Schedule and manage service appointments.
• Provide estimates for repair costs and completion times.
• Maintain communication with customers regarding vehicle status.
• Prepare and process work orders and payments.
• Coordinate with technicians to ensure timely service completion.
• Follow up with customers to ensure satisfaction.

Skills

Communication

Problem solving

Multitasking

Basic automotive

Sales aptitude

Attention to detail

Computer literacy

Education

High School Diploma or GED

Assoc./Bachelors in Business

Tools

Scheduling software

Job description

We are looking for a motivated and customer-focused individual who thrives in a team environment and is committed to providing an amazing customer experience.

A Service Advisor plays a key role in the automotive industry by serving as the connection between customers and the service department. This position focuses on delivering excellent customer service, managing repair orders, recommending services, and maintaining clear communication throughout the repair process.

Qualifications: Education:

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree in Business, Marketing, or a related field is a plus.

Experience:

• Previous customer service experience preferred.
• Automotive industry experience or knowledge of vehicle repair processes is highly valued but not required.
• Sales or upselling experience is beneficial but not required.

Skills & Abilities:

• Excellent communication and customer service skills.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple customers and repair orders simultaneously.
• Basic automotive knowledge and understanding of vehicle systems a plus.
• Sales skills with the ability to recommend services professionally.
• Attention to detail with work orders, parts, and billing.
• Computer proficiency with scheduling, billing, and service management systems.

Personal Qualities:

• Professional, patient, and customer-focused attitude.
• Team-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Strong work ethic, reliability, and punctuality.

Responsibilities:

• Greet customers and identify service needs.
• Schedule and manage service appointments.
• Provide estimates for repair costs and completion times.
• Maintain communication with customers regarding vehicle status.
• Prepare and process work orders and payments.
• Coordinate with technicians to ensure timely service completion.
• Follow up with customers to ensure satisfaction.

Physical Requirements:

• Ability to stand or sit for extended periods.
• Occasional lifting or handling of automotive parts and materials.
• Participate in training on and off-site.

Preferred Soft Skills:

• Active listening.
• Adaptability.
• Conflict resolution and customer complaint handling.

Compensation & Benefits:

• Guaranteed minimum salary with potential annual earnings of $90k or more.
• Weekly pay period.
• 5 Day Work Week: 40-50 hours Monday through Friday, 7 am - 6 pm. No Nights - No Weekends - No Holidays.
• 6 Paid Holidays and Paid Vacation.
• Health Insurance available.

Air-conditioning & heating for the entire shop, including work bays - work in climate-controlled comfort.