Service Advisor

Zimbrick, Inc; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Zimbrick Volkswagen in Madison, WI is seeking a motivated Service Advisor to work between customers and technicians. You will greet guests, write repair orders, and recommend services to ensure a great service experience.

This role offers a stable career path with a Monday–Friday schedule and a focus on clear communication, customer satisfaction, and professional growth in automotive service.

Qualifications

• Friendly and professional personality.
• Strong communication and customer service skills.
• Ability to explain automotive services clearly.
• Organized and able to multitask in a fast-paced environment.
• Valid driver''s license with a clean driving record.

Responsibilities

• Answering calls and texts to set up appointments.
• Greeting customers and determining service needs.
• Writing up repair orders and explaining symptoms to technicians.
• Reviewing technician findings with customers and completing service paperwork.
• Processing payments and checkout.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Job description

We\'re looking for a motivated, customer-focused Service Advisor to join our Zimbrick Volkswagen service department. This position is responsible for working directly with customers during their visit, writing up repair orders, recommending services and repairs, and making sure each customer has a great service experience.

This is a great opportunity for someone who enjoys working with people and wants to continue their career in automotive service.

Schedule

• Flexible schedule within 7:00am to 6:00pm Monday - Friday
• Schedule will be based on department needs.

Responsibilities

The Service Advisor works between the customers and the technicians. from check-in through checkout. Typical responsibilities include:

• Answering phone calls and texts to set up appointments
• Greeting customers and determining their service needs
• Writing up repair orders
• Clearly explaining customer symptoms to technicians
• Reviewing technician findings with customers
• Preparing and completing service paperwork
• Communicating service recommendations and vehicle information clearly and professionally
• Processing payments and checking customers out

What We\'re Looking For

• Friendly and professional personality
• Strong communication and customer service skills
• Ability to explain automotive services in an easy-to-understand manner
• Organized and able to multitask in a fast-paced environment
• Valid driver\'s license with a clean driving record

The Service Advisor position is an excellent opportunity for someone looking for stability. You\'ll gain experience working with customers, learning Volkswagen vehicles, writing repair orders, recommending services, and managing the customer experience.

This position is perfect for someone who wants a stable career with potential of becoming the next Service Manager at Zimbrick!

If you\'re personable, motivated, enjoy working with customers, and want to build a career in the automotive industry, we\'d love to have you join our Volkswagen team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.