Service Advisor

Greeley Nissan; Greeley (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Greeley Volkswagen in Colorado is seeking a Service Advisor to greet customers, collect vehicle information, and coordinate maintenance with our service team.

You will provide accurate cost estimates, communicate repair status daily to customers and technicians, and ensure a clear path to repair from intake to finished service. We offer pay based on experience, medical/dental insurance, paid vacation, and a supportive company culture.

Qualifications

• Fast learner.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Team player.
• Computer literate.
• Valid driver’s license.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• Dealertrack and Xtime DMS experience a plus.

Responsibilities

• Answer incoming calls and schedule appointments based on shop capacity.
• Write purchase orders as needed for internal repair orders and sublets.
• Provide a clear path to repair so the customer understands the process.
• Communicate directly with the technicians and parts department regarding repair status daily, and provide regular updates to the customer.
• Submit all extended warranty claims correctly and ensure proper documentation for reimbursement.
• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts; send video and MPI to customer via Xtime.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers and verify they received the MPI and Video.
• Walk Guest to vehicle and verify the service experience was exceptional.

Skills

Communication skills

Customer service

Team player

Computer literate

Driver's license

DMS experience

Job description

Our Goal at Greeley Volkswagenis to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Answer incoming calls and schedule appointments based on shop capacity.
• Write purchase orders as needed for internal repair orders and sublets.
• Provide a clear path to repair so the customer understands the process.
• Communicate directly with the technicians and parts department regarding repair status daily, and provide regular updates to the customer.
• Submit all extended warranty claims correctly and ensure proper documentation for reimbursement

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Once available prepare a complete and accurate estimate of cost for labor and parts send video and MPI to customer via Xtime
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers and verify they received the MPI and Video.
• Walk Guest to vehicle and verify the service experience was exceptional

REQUIREMENTS:

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealertrack and Xtime DMS experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.