Volkswagen Service Xpress Advisor

Zimbrick; Madison, Northern (WI, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Zimbrick Volkswagen is seeking a motivated Service Xpress Advisor to join our service department. This role works directly with customers from check-in through checkout, writes up repair orders, and recommends maintenance to ensure a great service experience.

You'll build a career in automotive service while helping customers understand options and manage the service workflow. If you're personable, reliable, and enjoy helping people, we'd love to have you join our Volkswagen team.

Qualifications

• Friendly and professional personality.
• Strong communication and customer service skills.
• Ability to explain automotive services in an easy-to-understand manner.
• Organized and able to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.

Responsibilities

• Greeting customers and determining their service needs.
• Writing up repair orders.
• Clearly explaining recommended maintenance and services to customers.
• Recommending and upselling additional maintenance and services based on the customer's vehicle needs.
• Reviewing technician recommendations with customers.
• Preparing and completing service paperwork.
• Communicating service recommendations and vehicle information clearly and professionally.
• Processing payments and checking customers out.

Job description

We're looking for a motivated, customer-focused Service Xpress Advisor to join our Zimbrick Volkswagen service department. This position is responsible for working directly with customers during their visit, writing up repair orders, recommending maintenance, and making sure each customer has a great service experience.

This is a great opportunity for someone who enjoys working with people and wants to build a career in automotive service.

Schedule

• 7:30 AM to 4:30 PM Monday-Friday with some flexibility 7:00am to 6:00pm.
• Schedule will be based on department needs.
• Occasional schedule adjustments may be required for vacations, training, meetings, or other business needs

Responsibilities

The Service Xpress Advisor works directly with customers from check-in through checkout. Typical responsibilities include:

• Greeting customers and determining their service needs
• Writing up repair orders
• Clearly explaining recommended maintenance and services to customers
• Recommending and upselling additional maintenance and services based on the customer's vehicle needs
• Reviewing technician recommendations with customers
• Preparing and completing service paperwork
• Communicating service recommendations and vehicle information clearly and professionally
• Processing payments and checking customers out

What We're Looking For

• Friendly and professional personality
• Strong communication and customer service skills
• Ability to explain automotive services in an easy-to-understand manner
• Organized and able to multitask in a fast-paced environment
• Valid driver's license with a clean driving record

The Service Xpress Advisor position is an excellent opportunity for someone looking to develop their Zimbrick career. You'll gain hands-on experience working with customers, learning vehicle maintenance, writing repair orders, recommending services, and managing the customer experience.

This position is a great stepping stone toward becoming a Service Advisor

If you're personable, motivated, enjoy working with customers, and want to build a career in the automotive industry, we'd love to have you join our Volkswagen team.

Equal Opportunity Employer
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