Service Advisor

Greeley Volkswagen; Greeley (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pay based on experience

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Greeley Volkswagen in Colorado seeks a Service Advisor to enhance customer satisfaction and streamline repair processes. You will coordinate appointments, relay repair details to customers, and collaborate with technicians and parts staff to deliver accurate estimates and timely updates.

The ideal candidate has strong communication skills, a proven customer-service record, and the ability to work in a fast-paced environment. Experience with Dealertrack or Xtime DMS is a plus.

Qualifications

• Fast learner with ability to adapt to a busy service floor.
• Excellent written and verbal communication skills.
• Strong customer service orientation and teamwork.
• Computer literate with basic software proficiency.
• Valid driver’s license and clean driving record.
• Experience as a Service Advisor or related role is preferred.

Responsibilities

• Answer incoming calls and schedule appointments based on shop capacity.
• Write purchase orders for internal repair orders and sublets.
• Provide a clear path to repair and explain processes to customers.
• Communicate with technicians and parts department daily and update customers.
• Submit extended warranty claims with proper documentation.
• Greet customers promptly and obtain vehicle information.
• Report symptoms, determine maintenance needs based on age/mileage/history.
• Prepare cost estimates for labor and parts; share MPI/video with customer.
• Establish follow-up times and monitor progress.
• Verify final invoice matches work performed and explain charges.
• Escort customers to their vehicle and ensure a positive service experience.

Tools

Dealertrack

Xtime DMS

Job description

Our Goal at Greeley Volkswagenis to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Answer incoming calls and schedule appointments based on shop capacity.
• Write purchase orders as needed for internal repair orders and sublets.
• Provide a clear path to repair so the customer understands the process.
• Communicate directly with the technicians and parts department regarding repair status daily, and provide regular updates to the customer.
• Submit all extended warranty claims correctly and ensure proper documentation for reimbursement

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Once available prepare a complete and accurate estimate of cost for labor and parts send video and MPI to customer via Xtime
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers and verify they received the MPI and Video.
• Walk Guest to vehicle and verify the service experience was exceptional

REQUIREMENTS:

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealertrack and Xtime DMS experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.