Service Advisor

Airport Marina Honda; Los Angeles (CA); Presencial; USD 45.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission based pay

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Discounts on products and service

Descripción de la vacante

Airport Marina Honda in Los Angeles, CA is seeking a Service Advisor to meet with customers, assess repair and service needs, and build lasting relationships. You will help ensure ethical service standards, monitor vehicle progress, and assist in driving sales and promotions.

Ideal candidates have automotive service advisor experience, strong English communication, and a dedication to customer satisfaction.

Formación

• Requires automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Strong customer service and quality control mindset.

Responsabilidades

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Conocimientos

Customer relations

Sales

Time management

Leadership

Communication

Educación

High school diploma

Commercial driver’s license

Automotive service advisor training

Descripción del empleo

Here at Airport Marina Honda, we are strong advocators of career growth, and our employees can attest to that! Several employees grew their careers. Our General Manager started as a Sales Manager and moved up to General Sales Manager before being promoted again. Another example was one of our current Finance Managersstarted inSales. We advocate \"Promote Within\" as much as possible. Currently we are seeking employment for Service Advisors positions and welcome all candidates with vehicle repair backgrounds and selling capabilities. If you have a welcoming personality, dedication to your job and strive to perform at your best, Please come andjoin our team!

What We Offer

• Commission based pay - $4,000 - $7,000 per month based on experience and performance
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and service

RESPONSIBILITIES

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

REQUIREMENTS

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills