Service Advisor - Honda West

Sonic Automotive, Inc.; Las Vegas (NV); Presencial; USD 30.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Draw plus commission

Award-winning training

Descripción de la vacante

Honda West in Las Vegas, NV is seeking a Service Advisor to join our high-volume service team. You will be the liaison between customers and technicians, documenting vehicle issues, explaining services, and scheduling work.

We offer a competitive compensation package with a salary range of $30,000 to $75,000 per year based on performance, plus draw and commission. Join a team with award-winning training and strong growth opportunities.

Formación

• Authorized to work in the USA.
• Valid Driver's License and good driving record.
• Ability to pass pre-employment testing including background checks, MVR, drug test, credit report and valid driver's license.

Responsabilidades

• Greet customers and document vehicle issues.
• Explain services and obtain approval for repairs.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely completion of repairs.
• Prepare and explain invoices, including service breakdowns.
• Follow up with customers to ensure satisfaction.

Conocimientos

Customer service

Communication

Multitasking

Time management

Problem solving

Herramientas

CDK

Descripción del empleo

• Compensation: USD 30,000 - USD 75,000 - yearly

Company Description

Honda Westis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $30,000 to $75,000 / year, based on performance

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

As aService Advisor,you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

Preferred:

• At least 2 + years experience as a Service Advisor in a high volumedealership setting.
• Experience with Honda or Acurabrand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO 2+.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures

Required:

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

• $30,000 to $75,000
• Draw plus commission
• Meeting and exceeding sales and company goals.

Schedule:

• FULL TIME
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.