Service Advisor

Lithia & Driveway; League City (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Honda of Clear Lake, part of Lithia & Driveway, is hiring a Service Advisor to act as the liaison between customers and technicians. You will prepare repair orders, obtain approvals, and communicate inspection needs and costs to customers while managing warranty processes.

The role requires previous service-writing experience, a professional demeanor, and strong communication. We offer competitive pay, benefits, and opportunities for advancement at a well-known dealer group in League City, TX.

Qualifications

• Previous Service Advisor/Service Writer experience.
• Ability to translate technical terms for customers.
• Polished and professional demeanor.

Responsibilities

• Serve as the communicator between customer and technician to ensure needs are understood.
• Prepare repair orders (RO) and enter into service database.
• Inform customers of additional repairs based on inspections and warranties.
• Keep customers informed of service timelines and costs.

Skills

Service Advisor experience

Clear communication

Team collaboration

Job description

Dealership:

L0358 Honda of Clear Lake

Honda of Clear Lake

Now Hiring Service Advisors

If you interested in working in an employee-centric environment that offers tremendous earning potential, benefits, and career advancement,

• Pay: Salary can vary, base with incentives
• Schedule: See Manager

What You’ll Do

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

What You’ll Bring

• Previous Service Advisor/Service Writer experience
• Polished and professional demeanor
• Ability to communicate technical terms to a non-technical audience
• Create a truly memorable experience for our customers
• Ability to work well in a team environment
• Valid Driver’s License with acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.