Service Advisor

L0820 Atlantic Coast Honda; Jacksonville (FL); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays & PTO

Disability Insurance

Life Insurance

401(k) Plan

Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Atlantic Coast Honda is seeking an experienced Service Advisor in Jacksonville, FL. You will be the main concierge for customers in the service lane, documenting vehicle needs and advising on maintenance and repairs to ensure exceptional ownership experiences.

The role requires strong communication and sales skills, with a focus on customer satisfaction in a fast-paced, high-volume department, and includes a comprehensive benefits package and earning potential up to six figures.

Qualifications

• Experience as Automotive Service Advisor preferred.
• Automotive technician experience is a plus.
• Excellent communication and customer service skills.
• Ability to build trust and long-term relationships with customers.
• Experience in fast-paced, high-volume service departments.
• Solid knowledge of automotive maintenance and repairs.

Responsibilities

• Serve as the primary point of contact for customers throughout the service process.
• Document vehicle needs and customer concerns accurately.
• Prepare repair estimates and explain maintenance recommendations.
• Manage repair orders from write-up to vehicle delivery.
• Communicate inspection findings and additional service recommendations.
• Coordinate with technicians to ensure timely repairs.
• Keep customers informed on status, timelines, and costs.
• Deliver an outstanding customer experience that drives loyalty.

Skills

Strong communication

Customer service

Sales skills

Trust-building

High-volume service

Automotive knowledge

Team-oriented

Valid driver's license

Job description

Dealership: L0820 Atlantic Coast Honda Atlantic Coast Honda Automotive Service Advisor Potential Earnings: $70,000 - $130,000+ Annually Schedule: Open availability required, including Saturdays Always Closed on Sundays

Are you an experienced Automotive Service Advisor looking for a dealership where you can maximize your earning potential, build lasting customer relationships, and grow your career? Atlantic Coast Honda is seeking motivated, customer-focused Service Advisors to join our high-performing service team. This is an excellent opportunity for professionals who thrive in a fast-paced environment and enjoy helping customers maintain and protect their vehicles. Our Advisors play a critical role in delivering an exceptional ownership experience while driving customer satisfaction and service department success.

Why Join Atlantic Coast Honda?

• Potential earnings of $70,000 to $130,000+ annually
• Busy service department with strong customer traffic
• Always closed on Sundays for improved work-life balance
• Established team environment with ongoing support
• Career growth opportunities within the largest automotive retailer groups in North America
• A customer-focused culture built on trust, relationships, and long-term success

What You'll Do

• Serve as the primary point of contact for customers throughout the service process
• Listen to customer concerns and accurately document vehicle needs
• Prepare repair estimates and explain recommended maintenance and repairs
• Manage repair orders from write-up through vehicle delivery
• Communicate inspection findings and additional service recommendations
• Coordinate effectively with technicians to ensure timely repairs
• Keep customers informed with clear updates regarding vehicle status, timelines, and costs
• Deliver an outstanding customer experience that drives loyalty and repeat business

What You'll Bring

• Previous Automotive Service Advisor experience preferred
• Automotive technician experience is a plus
• Strong communication, customer service, and sales skills
• Ability to build trust and maintain long-term customer relationships
• Experience working in a fast-paced, high-volume service department
• Knowledge of automotive maintenance, repairs, and vehicle systems
• Professional, team-oriented attitude with a focus on customer satisfaction
• Valid driver's license with an acceptable driving record

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!