Service Advisor

Workstream; Kimball Junction (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-Sponsored Counseling Services

Paid Vacation

Paid Training Program

401K Savings Plan

Basic Life Insurance

Advancement opportunities via internal

Sundays off

Job summary

Karl Malone Toyota is seeking a Service Advisor to provide exceptional customer service throughout the vehicle service experience. You will greet customers, collect vehicle information, document concerns, and communicate repair timelines and costs clearly.

This role emphasizes strong communication and a customer-first approach to ensure a smooth service visit. Join a team that emphasizes growth, paid training, and advancement opportunities while delivering a memorable dealership experience for

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially when handling customers' concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs and provide a detailed report for servicing technicians.
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Retail sales

Customer service

Automotive knowledge

Organizational skills

Communication skills

Active listening

Background check readiness

Job description

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Here at Karl Malone Ford Park City, we're now owned by Karl Malone Auto Group, and we can't wait to show you how the Mailman always delivers! Ford owners tend to be obsessed with their brand, and we share your enthusiasm - it's no secret that we're fans of the vehicles we sell. We're here to be your one-stop shop for all of your automotive needs, from helping you find the new vehicle that best fits your lifestyle to taking care of service as small as an oil change or tire rotation. Customers from Salt Lake City, Heber and Bountiful come to us for a different dealership experience that you won't find anywhere else.