Service Advisor

Workstream; Provo (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation

Paid Training Program

401K Savings Plan

Basic Life Insurance

Sundays off!

Job summary

Karl Malone Toyota in Provo, UT is hiring a Service Advisor to welcome customers and guide them through vehicle service from intake to completion. You will obtain customer and vehicle information, document concerns, and provide clear reports for technicians, updates on repairs, costs, and timelines.

We value friendly, service-driven professionals with automotive knowledge and strong communication skills. This full-time role includes paid training and opportunities for advancement within a

Qualifications

• Experience in retail/customer service is preferred.
• Ability to explain repairs and costs clearly to customers.
• Comfort communicating progress and timelines to customers and technicians.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns and provide a detailed report for servicing technicians.
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks in a timely manner and maintain accurate records.
• Monitor progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer Service

Sales

Communication

Organizational Skills

Automotive Knowledge

Job description

Karl Malone Toyota

is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Karl Malone Powersports Provo we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality Can-Am, CFMoto, Honda Power, KTM, Polaris, Polaris Power, Polaris Slingshot, Star Motorcycles, Ski-doo, Sea-doo Victory Motorcycles, Yamaha and Yamaha Power can bring into your life! We are a powersports dealership serving the Provo, Utah area, offering the best in new and pre-owned ATVs, motorcycles, power equipment, PWC and UTVs. Our friendly and knowledgeable sales, financing, service and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Karl Malone Powersports Provo, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.