Service Advisor

Karl Malone Group of Ruston; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Training Program

401K Savings Plan

Paid Vacation

Company-Sponsored Counseling Services

Life Insurance

Opportunities for advancement

Sundays off

Job summary

Karl Malone Motorsports of Colorado Springs is seeking a friendly Service Advisor to greet customers, collect vehicle information, and guide them through the service process from intake to delivery. You’ll collaborate with technicians to obtain clear descriptions of concerns and communicate repair options, costs, and timelines to customers.

Join a family-centered team with paid training, advancement opportunities, and a strong commitment to customer satisfaction and Colorado pride.

Qualifications

• Previous retail sales or customer service experience preferred.
• Strong customer service and sales mindset.
• Excellent communication and interpersonal skills.
• Ability to listen to customer needs and explain service options.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs and relay to technicians.
• Update the customer on needed repair, cost, and timeline.
• Provide excellent customer service to all customers.
• Complete tasks timely and maintain accurate records.
• Monitor the progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organizational skills

Job description

Team Karl Malone is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Karl Malone Motorsports of Colorado Springs
Where legendary service meets Colorado pride. Backed by NBA Hall of Famer Karl “The Mailman” Malone, we deliver more than just vehicles—we deliver trust, quality, and a first-class experience with every visit.
Whether you’re looking for a brand-new ride, a reliable pre-owned vehicle, or expert service to keep you on the road, Karl Malone Motorsports of Colorado Springs has you covered.
Here, you’re not just a customer—you’re family.
Come experience why The Mailman always delivers—right here in Colorado Springs!