Service Advisor

New Century Volkswagen; Glendale (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Training and Development

Job summary

New Century Volkswagen in Glendale, CA is seeking an experienced Service Advisor to be the primary liaison between customers and the Service Department. You will guide customers through maintenance needs, prepare estimates, and coordinate with technicians to ensure a smooth service experience.

The ideal candidate has dealership experience, strong communication skills, and a dedication to exceptional customer service. Join us to build a long-term career in a fast-paced automotive environment.

Qualifications

• Automotive dealership experience preferred.
• Strong customer service and communication skills.
• Detail-oriented and organized.
• Ability to explain technical information to customers.
• Valid driver’s license with clean record.

Responsibilities

• Greet customers and document concerns accurately.
• Prepare repair orders and estimates for customers.
• Coordinate with technicians and track service progress.
• Explain completed repairs and charges to customers at delivery.
• Provide timely updates and follow-up on service status.
• Coordinate loaner vehicles and rental transportation when applicable.
• Review repair orders for accuracy of labor and parts.

Skills

Customer service

Communication

Time management

Organizational skills

Dealership software knowledge

Tools

Dealership software

Job description

Salary Range: $70,000.00 To $100,000.00 Annually

Service Advisor - New Century Volkswagen | Glendale, CA

New Century Volkswagen is looking for an experienced Service Advisor to join our team! We are committed to providing our customers with exceptional service and a positive dealership experience.

As a Service Advisor, you will serve as the primary point of contact between our customers and our Service Department. You will help customers understand their vehicle’s maintenance and repair needs, coordinate with technicians, prepare accurate repair orders and estimates, and keep customers informed throughout the service process. The ideal candidate is personable, organized, detail-oriented, and motivated by delivering an outstanding customer experience.

Greet customers promptly and professionally and establish a positive rapport

Obtain accurate customer and vehicle information and document concerns clearly

Listen carefully to customer concerns and accurately communicate vehicle symptoms to technicians

Recommend maintenance and repairs based on vehicle age, mileage, manufacturer recommendations, and service history

Prepare accurate estimates for labor, parts, and recommended services

Establish clear expectations and follow-up times with customers

Monitor the progress of vehicles throughout the service process and provide timely updates

Communicate additional repair recommendations and obtain customer authorization when necessary

Coordinate loaner vehicles and rental transportation when applicable

Review repair orders to ensure completed work, labor, parts, and charges are accurate

Explain completed repairs and charges clearly to customers at vehicle delivery

Address customer questions and concerns professionally and work toward positive resolutions

Maintain accurate records and ensure all service documentation is complete

Take ownership of the customer experience and consistently look for opportunities to exceed expectations

What we look for

Automotive dealership experience strongly preferred

Strong customer service and communication skills

High-energy, personable, and professional approach

Ability to effectively communicate technical information to customers

Strong organizational and time-management skills

Detail-oriented with excellent follow-through

Comfortable working in a fast-paced dealership service environment

Computer proficiency and ability to learn dealership software and systems

Professional integrity and a commitment to providing an exceptional customer experience

Valid driver's license with an acceptable driving record

Desire to build a long-term career with a growing automotive organization

Competitive Pay ($70,000 - $100,000) + Performance-Based Compensation

Paid Time Off

401(k) Retirement Plan

Training and Development

Join the team at New Century Volkswagen and become part of a dealership committed to our customers, our employees, and our community.