Service Advisor

Texas Collision Centers Inc; Fort Worth (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Texas Collision Centers Inc is seeking a Service Advisor to assess vehicle damage, prepare repair estimates, and explain repair steps to customers in clear terms. You will liaise with insurance adjusters, handle check-in, provide timelines, and ensure customers are updated throughout the process.

The role requires strong customer service, multitasking, and communication skills, with experience in CCC One preferred. On-site position with standard safety protocols in a busy collision facility.

Qualifications

• Exemplary customer service skills.
• Exceptional multi-tasking and problem-solving abilities.
• Excellent organizational and communication skills, both verbal and written.

Responsibilities

• Inspect vehicle to determine damage extent for body, structural, mechanical, or interior repairs.
• Prepare repair estimates and explain the process to customers.
• Communicate with insurance companies to obtain repair authorization.
• Check-in vehicles with customers and provide repair time estimates and updates.
• Deliver repaired vehicles and perform final quality control inspections.
• Assist with total loss processes as needed.

Skills

Customer service

Multi-tasking

Problem-solving

Organizational skills

Verbal and written communication

Tools

CCC One

Job description

Job Summary:Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.Duties/Responsibilities:Examine damage to determine the extent of body, structural, mechanical, or interior damagePrepare estimates to repair vehicleExplain repair process to customersCommunicate with customers insurance related to damages and obtain repair authorizationComplete vehicle check-in with customerExplain and communicate repair process, estimated repair time and any updates with the customerHandle total loss processPerform final Quality Control inspectionUpon completion of repair work, deliver vehicle to customerComply with all TCC’s safety standards, guidelines, and proceduresPerform other related duties as assignedRequirements:Positive, friendly, and approachable demeanorExemplary customer service skillsExceptional multi-tasking and problem-solving skills.Excellent organizational skills.Exceptional verbal and written communication skillsMust be 18 years or olderValid Driver's LicenseEducation and Experience:Prior automotive collision estimating experienceExperience with preparing estimates in CCC One preferredProficient with a computer and softwarePhysical Requirements:Must be able to work safely in a noisy area with many odors present.Must be able to lift 10 lbs. regularly.Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.Must be able to reach below and above shoulder level