Collision Service Advisor – Estimates & Customer Care

Texas Collision Centers Inc; Fort Worth (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Texas Collision Centers Inc is seeking a Service Advisor to assess vehicle damage, prepare repair estimates, and explain repair steps to customers in clear terms. You will liaise with insurance adjusters, handle check-in, provide timelines, and ensure customers are updated throughout the process.

The role requires strong customer service, multitasking, and communication skills, with experience in CCC One preferred. On-site position with standard safety protocols in a busy collision facility.

Qualifications

• Exemplary customer service skills.
• Exceptional multi-tasking and problem-solving abilities.
• Excellent organizational and communication skills, both verbal and written.

Responsibilities

• Inspect vehicle to determine damage extent for body, structural, mechanical, or interior repairs.
• Prepare repair estimates and explain the process to customers.
• Communicate with insurance companies to obtain repair authorization.
• Check-in vehicles with customers and provide repair time estimates and updates.
• Deliver repaired vehicles and perform final quality control inspections.
• Assist with total loss processes as needed.

Skills

Customer service

Multi-tasking

Problem-solving

Organizational skills

Verbal and written communication

Tools

CCC One

Job description

Texas Collision Centers Inc is seeking a Service Advisor to assess vehicle damage, prepare repair estimates, and explain repair steps to customers in clear terms. You will liaise with insurance adjusters, handle check-in, provide timelines, and ensure customers are updated throughout the process.

The role requires strong customer service, multitasking, and communication skills, with experience in CCC One preferred. On-site position with standard safety protocols in a busy collision facility.