Service Advisor

Texas Collision Centers Inc; Bedford (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Collision Centers Inc. is seeking a Service Advisor to assess vehicle damage, prepare repair estimates, and clearly explain the repair process to customers. You will coordinate with insurance providers and guide clients through the repair timeline from intake to delivery.

Candidate should have automotive collision estimating experience, familiarity with CCC One, and strong computer skills to maintain accurate records and provide excellent service.

Qualifications

• Positive, friendly demeanor and exemplary customer service.
• Effective communication and organizational skills.
• Ability to multi-task and solve problems under pressure.

Responsibilities

• Inspect damages to determine extent of body, structural, mechanical or interior issues.
• Prepare repair estimates for vehicles.
• Explain the repair process to customers.
• Coordinate with customers' insurance on damages and authorization.
• Check-in vehicles with customers and communicate timelines.
• Deliver updates and final repair status to customers.

Skills

Customer service

Communication skills

Multi-tasking

Problem solving

Organizational skills

Driver's license

Education

Automotive collision estimating experience

Tools

CCC One Estimating

General computer proficiency

Job description

Job Details

Job Location: TCC#7-Bedford - Bedford, TX 76021

Job Summary

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC’s safety standards, guidelines, and procedures
• Perform other related duties as assigned

QualificationsRequirements

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience

• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Physical Requirements

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level