Service Advisor

Texas Collision Centers, Inc.; Fort Worth (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Paycom - ATS in Fort Worth, TX seeks a Service Advisor to inspect vehicles and determine repairs by visual assessment. You will examine damage, prepare estimates, explain processes to customers, and coordinate with insurance for repair authorization.

Responsibilities include vehicle check-in, updating customers on repair time, handling total loss processes, and final quality control before delivery. Automotive collision estimating experience preferred, with CCC One familiarity.

Qualifications

• Positive, friendly demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License
• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all safety standards, guidelines, and procedures
• Perform other related duties as assigned

Skills

Positive demeanor

Customer service

Multi-tasking

Organizational skills

Verbal & written communication

Valid driver's license

Tools

CCC One

Computer literacy

Job description

Job Details: Job Location: TCC#9-S Fort Worth - Ft. Worth, TX 76140, Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC’s safety standards, guidelines, and procedures
• Perform other related duties as assigned

Qualifications: Requirements

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience

• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Physical Requirements

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level