Service Advisor

Charles Capper Ford, Inc; Williamsburg (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Sick Leave

401(K)

Paid Vacations

Job summary

Charles Capper Ford, Inc in Williamsburg, Iowa is seeking a Service Advisor to join their team. In this role, you will greet customers, assess their needs, and help schedule necessary appointments. You will also provide customers with maintenance recommendations based on their vehicles' conditions.

The ideal candidate should have some automotive knowledge and a strong desire for a long-term career. We offer competitive pay, sick leave, and a 401(K) plan as part of our benefits.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Proven record of achieving exceptional customer satisfaction.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Automobile knowledge

Problem identification

Energetic personality

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Compensation and Benefits

• Competitive Pay
• Sick Leave
• 401(K)
• Paid Vacations

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Preparing the daily work schedule for technicians

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.