Service Advisor

Kiefer Kia; Eugene, Northern (OR, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

401K retirement plan matching

Employee discount on vehicles, service

Medical, dental, and vision insurance

Life insurance

DailyPay partner

Employee Assistance Program

Job summary

Kiefer Kia in Eugene, OR is seeking a Service Advisor to bridge customers and technicians, document issues, explain repairs, and schedule service with accurate cost estimates.

The role focuses on delivering exceptional customer service, coordinating with the service team, and maintaining satisfaction through timely communication and product knowledge.

Qualifications

• 1 year of experience as a Service Advisor preferred in an auto dealership.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of automotive systems and repairs.
• High school diploma or equivalent; additional automotive training is a plus.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Document vehicle issues accurately by listening to customers.
• Explain recommended repairs and maintenance in detail.
• Schedule service appointments and communicate timelines.
• Coordinate with technicians to ensure timely repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain customer satisfaction through clear communication.
• Handle inquiries with empathy and professionalism.
• Stay updated on automotive industry trends and product knowledge.

Skills

Customer service

Communication

Problem solving

Automotive knowledge

Tools

Service software

Job description

Description

Service AdvisorJob Description Kiefer Kia is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who strive for excellence in every aspect of our business. As we continue to grow, we are seeking a Service Advisor to join our team and contribute to our ongoing success.

Position Overview: As a Service Advisor at Kiefer Kia, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended repairs and maintenance.
• Schedule service appointments and communicate repair timelines.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain a high level of customer satisfaction through clear and timely communication.
• Handle customer inquiries and concerns with empathy and professionalism.
• Keep abreast of automotive industry trends and product knowledge.

Qualifications:

• 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of automotive systems and repairs.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient computer skills for documenting service details and estimates.
• High school diploma or equivalent; additional automotive training or certification is a plus.

Benefits:

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee Assistance Program.