Service Advisor

Fowler Automotive; Windsor (CT); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, vision, dental, life, and disability insurances

401K employer matching plan

Paid Time Off

Volunteer Paid Time Off

Paid Holidays

Parental Leave

Job specific education

Job summary

Fowler Automotive is seeking a Service Advisor for their Kia dealership in Windsor, CO. The role involves greeting customers, articulating repair needs, and providing accurate cost estimates. Ideal candidates should have strong customer service skills and preferably some experience with Kia.

This position offers competitive compensation starting from $60,000 annually, along with various medical and personal benefits including 401K matching and paid time off.

Qualifications

• Valid Driver's License and an acceptable MVR.
• Prefer experience with Kia.
• Ability to read and interpret documents effectively.

Responsibilities

• Greet service department customers promptly and courteously.
• Articulate repair needs to techs.
• Provide accurate estimates of repair costs.
• Handle minor customer concerns and complaints.

Skills

Customer service skills

Communication skills

Valid Driver's License

Experience with Kia

Job description

Job Details

Job Location: Fowler Kia of Windsor - Windsor, CO 80550

Service Advisor – Automotive - Fowler Kia of Windsor

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Valid Driver's License and an MVR acceptable to our Insurance Carrier
• Prefer experience with Kia
• Hours: Monday – Friday 7:00 am to 6:00 pm; Every Other Saturday 8:00 am to 4:00 pm

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

Compensation can be anywhere from $60,000 annually PLUS!

Perks & Benefits

• Medical, vision, dental, life, and disability insurances
• 401K employer matching plan
• Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave
• Employee assistance program
• Job specific education including student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs