Automotive Service Advisor

Burlingtonkia; Greensboro (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance

Basic Life Insurance

Accident and Critical Illness insurance

Growth opportunities

Competitive pay plans

Job summary

Burlingtonkia in Greensboro, North Carolina is looking for Service Advisors dedicated to enhancing customer experience in the service lane. You'll be the first point of contact, ensuring effective service while managing technician schedules and product offerings.

We're seeking enthusiastic individuals who thrive in a fast-paced environment and possess excellent communication and customer service skills. We offer a range of benefits including health insurance, 401(k), and growth opportunities.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude with a customer service mentality.
• Able to operate electronic diagnostic equipment.

Responsibilities

• Oversee flow of Drive Lane ensuring prompt service.
• Take ownership of the customer’s experience.
• Provide concierge support for owner inquiries.
• Manage technicians’ time for service customers.
• Efficiently distribute work between technicians.

Skills

Customer service skills

Basic computer skills

Excellent communication skills

Team player

Education

High school diploma or equivalent

Job description

What We’re Looking For

As a Service Advisor, you will own customers’ experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

Are you ready to enter the fast lane? Do you enjoy working in a fast paced environment with a passion for customer service? Burlington Kia is seeking Service Advisors to help expand our growing Service department.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast paced environment.
• Excellent oral and written communication skills.
• Team player.
• Must have a valid driver’s license.
• Ability to learn new technology, repair and service procedures and specifications; able to operate electronic diagnostic equipment.

What We Offer

• 401(k)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.