Automotive Service Advisor

Asbury; Woodbridge (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

From $80,000 to $120,000

Paid holidays & paid time off

Paid training

Stock Awards

Health insurance

401k

Job summary

Koons KIA Woodbridge is seeking a proactive Service Advisor to greet customers, assess vehicle needs, and present service options. You will educate customers on maintenance per manufacturer specs and provide clear repair estimates.

The role emphasizes exceptional service, efficient scheduling, and accurate communication with technicians and customers. Ideal candidates bring customer-service focus and strong teamwork.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers promptly and gather vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Generate accurate repair estimates.
• Communicate completion times to customers and technicians.
• Answer incoming service calls and manage appointments.
• Follow up to encourage return visits and CSI improvements.
• Adhere to warranty guidelines and company policies.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Tools

CRM software

MS Office

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Koons KIA Woodbridge, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisorwho will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• From $80,000 to $120,000
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities