Experience Automotive Service Advisor

Buchanan KIA; Westminster (MD); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Employee discounts on vehicles and services

Opportunities for professional development

Job summary

Buchanan KIA in Westminster, MD, is seeking a motivated Automotive Service Advisor to ensure exceptional customer experiences. In this role, you will manage service operations and maintain valuable customer relationships.

Ideal candidates will have strong automotive knowledge and exceptional communication skills. The position offers a competitive salary between $75,000 and $100,000 per year, along with comprehensive health benefits and professional development opportunities.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Valid driver’s license and a reliable mode of transportation.

Responsibilities

• Greet customers promptly and warmly in person and over the phone.
• Assess customer vehicle service needs and communicate effectively with the service team.
• Provide accurate service estimates and explain maintenance and repair recommendations.
• Schedule and coordinate service appointments and follow-ups.
• Maintain detailed and accurate service records and documentation.
• Resolve customer concerns and issues professionally and efficiently.

Skills

Exceptional customer service

Communication skills

Knowledge of automotive systems

Time management

Proficiency with service software

Education

High school diploma or equivalent

Additional automotive certifications

Job description

Buchanan Kia is seeking a highly motivated and experienced Automotive Service Advisor to join our team in Westminster, MD. In this role, you will be the primary point of contact between customers and our service department, ensuring an exceptional customer experience while efficiently managing service operations. Your expertise and dedication will help maintain and grow our customer relationships, providing valuable guidance and support throughout the vehicle service process.

Responsibilities

• Greet customers promptly and warmly in person and over the phone.
• Assess customer vehicle service needs and communicate effectively with the service team.
• Provide accurate service estimates, explain maintenance and repair recommendations, and answer customer questions.
• Schedule and coordinate service appointments and follow-ups.
• Maintain detailed and accurate service records and documentation.
• Resolve customer concerns and issues professionally and efficiently.
• Support service department goals by meeting or exceeding sales and satisfaction targets.

Requirements

• Proven experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive systems, maintenance, and repairs.
• Exceptional customer service and communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with service software and computer systems.
• Valid driver’s license and a reliable mode of transportation.
• High school diploma or equivalent; additional automotive certifications a plus.

Benefits

• Competitive salary range of $75,000.00 - $100,000.00 per year paid weekly.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicles and services.
• Opportunities for professional development and career advancement.

About The Company

Buchanan Kia is a respected dealership located in Westminster, MD, known for its commitment to customer satisfaction and quality automotive services. Our team prides itself on integrity, professionalism, and fostering a positive work environment. Join Buchanan Kia and be part of a company that values its employees and community.