Service Advisor

L0547 Elk Grove Ford; Elk Grove (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Elk Grove Ford is seeking a professional Service Advisor to greet customers, document concerns, translate them into repair orders, and coordinate with technicians to ensure high‑quality service. This full‑time role pays between $64,500 and $161,800 per year and includes performance‑driven incentives, commissions, and benefits.

Location: Elk Grove, CA. The candidate should have 2+ years of Service Advisor experience, strong automotive knowledge, and a track record of meeting sales and

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor

Automotive Knowledge

Customer Service

Sales Goals

Communication

Job description

Dealership: L0547 Elk Grove Ford Elk Grove Ford Now Hiring: Service Advisor Pay: $64,500 - $161,800 Annually Schedule: Full Time Department Hours: Monday - Friday: 7:00am - 6:00pm, and Saturday: 8:00am - 5:00pm

Why Join Our Team?

At Elk Grove Ford, we're committed to creating an environment where accomplished individuals can build a rewarding career. Join a respected dealership with established customer relationships, ongoing training opportunities, performance-driven earning potential, and a team-focused culture where your skills are valued.

What You'll Do

• Greet customers promptly and build trust from the first interaction
• Document customer concerns and translate them into repair orders
• Communicate recommended services and maintenance
• Provide regular updates on repair status and timelines
• Coordinate with technicians to ensure quality work completion
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

What You'll Bring

• 2+ years of Service Advisor experience
• Knowledge of automotive systems and maintenance services
• Experience meeting sales and customer satisfaction goals
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!