Service Advisor

L0259 Lithia Nissan of Clovis; Clovis (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Nissan of Clovis is seeking a Service Advisor to join our team in Clovis, CA. You will build trust with customers, document concerns, and translate them into repair orders while recommending maintenance services.

Engage with technicians to ensure timely, quality work and keep customers informed throughout the service process. A strong customer-service mindset and automotive knowledge are essential.

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service advisor experience

Automotive knowledge

Sales goals

Customer communication

Job description

Dealership: L0259 Lithia Nissan of Clovis Lithia Nissan of Clovis Hiring: Service Advisor Pay: $64,500 - $161,800 Annually Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Build customer relationships — Help customers understand their vehicle's service needs and provide a professional, personalized experience.
• Put your automotive knowledge to work — Use your understanding of vehicle repair to recommend appropriate services.
• Work with a professional team — Collaborate with technicians, service staff, parts employees, and management to keep the department running smoothly.
• Every day is different — Work with a variety of customers, vehicles, and service needs in an energetic environment.
• Work with the Nissan brand — Gain additional experience with Nissan vehicles, maintenance recommendations, and dealership service operations.

What You'll Do

• Greet customers promptly and build trust from the first interaction
• Document customer concerns and translate them into repair orders
• Communicate recommended services and maintenance
• Provide regular updates on repair status and timelines
• Coordinate with technicians to ensure quality work completion
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

What You'll Bring

• 2+ years of Service Advisor experience
• Knowledge of automotive systems and maintenance services
• Experience meeting sales and customer satisfaction goals
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!