Service Advisor

Ed Hicks Infiniti; Corpus Christi (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K Plan

Paid Training

Paid Time Off

Paid Vacation

Paid Holidays

Employee Discounts

Saturday Lunches

Job summary

Ed Hicks Infiniti is seeking a results-driven service manager to oversee the Drive Lane, ensure prompt, courteous service, and own the customer experience from start to finish.

You will coordinate technicians, answer technical questions, diagnose problems, and manage warranty claims while maintaining high customer happiness scores and strong service metrics.

Qualifications

• Must be organized with a friendly personality.
• Proven ability to manage others and drive service results.
• Strong time management and communication skills.
• Commitment to customer happiness and satisfaction.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt and courteous service.
• Take ownership of the customer experience and follow through on assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians’ time is efficiently sold to service customers.
• Distribute work between technicians to maximize efficiency.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and service department training.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factories and positive employee relations.
• Collaborate with upper management on service department hiring and discipline.

Skills

Organized

Team leadership

Time management

Customer communication

Professional appearance

Customer satisfaction

Teamwork

Self-motivation

Clean driving record

Job description

About Us

Every employee is absolutely critical to its success. Part of the Hicks Automotive Group, we've been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• 401(K) Plan
• Paid Training - Sales & Service
• Paid Time Off
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services
• Saturday lunches

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.