Service Advisor

Ed-Hicks-Infiniti; Corpus Christi (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Paid Training

Paid Time Off

Paid Vacation

Paid Holidays

Employee Discounts

Saturday Lunches

Job summary

Ed-Hicks-Infiniti in Corpus Christi, TX, is seeking a Service Department Leader to oversee drive lane operations and ensure top-quality customer service. You will manage technicians, coordinate parts orders, and handle warranty administration while maintaining high customer happiness scores.

The role emphasizes strong communication, team leadership, and adherence to dealership standards in a fast-paced automotive environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Consistent record of service and sales success.
• Strong track record of customer satisfaction.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and uphold dealership standards.
• Provide concierge support for owner inquiries via phone or in person.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist diagnosing vehicle issues; order parts and tools as needed.
• Oversee warranty claims administration and service department training.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and regulatory compliance.
• Maintain good relations with factories and cross-functional teams.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Service and sales track record

Customer satisfaction

Team orientation

Independent work

Clean driving record

Job description

About Us

Every employee is absolutely critical to its success. Part of the Hicks Automotive Group, we've been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• 401(K) Plan
• Paid Training - Sales & Service
• Paid Time Off
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services
• Saturday lunches

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.