Service Advisor

Hiley Cars of Huntsville; Burleson (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Cars of Huntsville in Burleson, Texas, seeks an organized and friendly individual to oversee service orders and ensure excellent customer service. Candidates should demonstrate effective communication skills and have a positive record in service and sales.

This role includes responsibilities such as maintaining customer satisfaction, answering technical inquiries, and supporting owner engagement. The company offers competitive benefits, including medical and dental coverage, 401(k), and opportunities for professional growth.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.

Responsibilities

• Oversee service orders and ensure prompt, courteous service.
• Provide concierge support for customer inquiries.
• Maintain Customer Satisfaction scores at or above company standards.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Ability to manage others

Team oriented

Education

High School Diploma or Equivalent

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• 401(k) available
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• High School Diploma or Equivalent preferred
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivatedAble to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.