Service Advisor

Hicks Automotive Group; Robstown (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

401(K) Plan

Paid Vacation

Paid Holidays

Employee Discounts on products & services

Saturday lunches

Job summary

Hicks Automotive Group in Robstown, Texas, is seeking a Service Manager to oversee service orders and ensure excellent customer experiences. The role includes managing staff, maintaining service productivity, and answering technical queries.

The ideal candidate will possess strong leadership and communication skills, along with a clean driving record. The position offers extensive benefits including medical insurance and a 401(K) plan.

Qualifications

• Clean driving record and valid driver’s license.
• Must be able to pass a background check and drug test.

Responsibilities

• Oversee service orders and ensure customers receive effective service.
• Answer technical questions about vehicle problems and services.
• Maintain Customer Happiness scores at or above company standards.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Ability to manage others

Team oriented and self-motivated

Job description

About Us

Every employee is absolutely critical to Hicks Automotive Group and its success. Hicks Automotive Group, has been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• 401(K) Plan
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services
• Saturday lunches

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be able to pass a background check and drug test

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.