Service Advisor

Krause Auto Group; Woodstock (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free Health Insurance Option

401k Match Options

HSA company match contribution

Dental and Vision Insurance

Paid Vacations and Holiday Pay

Career advancement opportunities

Discounts on products and services

Long term job security

Job summary

Krause Auto Group in Woodstock, Georgia is looking for a dedicated individual to oversee service orders and provide exceptional customer support at the dealership. The role includes managing service flow and ensuring customer satisfaction while maintaining company standards.

The ideal candidate will possess strong organizational and communication skills, demonstrating a consistent record of service success and positivity in customer interactions. Join our family-owned team and enjoy long-term job security.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Maintain Customer Success Index at or above company standards.

Skills

Organizational skills

Communication skills

Time management skills

Customer satisfaction

Team-oriented

Self-motivated

Job description

What we offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians’ time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforce company policies and adhere to company standards
• Encourage compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.