Service Advisor

Applefordcareers; Columbia (MD); On-site; USD 45,000 - 150,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Vision insurance

Employee Assistance Program

Unpaid personal leaves of absence (in限

Optional insurance benefits for disa b

Paid leave for holidays and vacation

Job summary

Apple Ford of Columbia is hiring a Service Advisor to provide friendly, customer-focused guidance through vehicle service visits in Columbia, MD. You will document concerns, coordinate appointments, and explain recommended services and timelines to customers.

Ideal candidates have automotive service experience, strong communication, and familiarity with service management software. The role is full-time with regular weekday hours and occasional weekend shifts.

Qualifications

• Proven experience in a similar automotive service role.
• Solid understanding of automotive systems and repair processes.
• Exceptional communication skills focused on customer satisfaction.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds).
• High school diploma or GED; further technical or business education is a plus.
• Valid driver’s license with a clean record.

Responsibilities

• Welcome customers warmly and assist with vehicle service needs.
• Document concerns and observations for diagnostics.
• Coordinate appointment schedules and maintain communication.
• Prepare repair orders and explain services, pricing, and timelines.
• Work with technicians and parts team to ensure efficient service.
• Keep customers updated on changes to orders, costs, or schedules.
• Stay informed about recalls and promotions to guide customers.
• Follow up post-service to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Service software

Education

High school diploma

GED

Tools

Tekion

CDK

Reynolds & Reynolds

Job description

Job Overview

Quick Lane at Apple Ford of Columbia is searching for a dynamic and customer-focused Service Advisor to join our team. Known for reliable service and a commitment to client satisfaction, we are dedicated to offering high-quality vehicle care in a supportive, professional environment.

Responsibilities

• Welcome customers warmly and assist them with their vehicle service needs.
• Discuss vehicle concerns with customers and document initial observations for further diagnostics.
• Coordinate appointment schedules and maintain timely communication throughout the service process.
• Prepare detailed repair orders and provide clear explanations of recommended services, pricing, and repair timelines.
• Work closely with technicians and the parts team to ensure accurate, efficient service.
• Keep customers updated on any changes to their repair orders, costs, or schedules.
• Stay informed about current promotions, vehicle recalls, and service updates to enhance customer guidance.
• Follow up with customers post-service to ensure satisfaction and address any remaining concerns.

Qualifications

• Proven experience in a similar role within the automotive service industry.
• Solid understanding of automotive systems and repair processes.
• Exceptional communication skills with a focus on customer satisfaction.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds, or equivalent preferred).
• High school diploma or GED; further technical or business education is a plus.
• Valid driver’s license with a clean record.

Pay

• Quick Lane Advisor: $45,000 – $60,000 per year
• Full Service Advisor: $60,000 – $150,000 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance
• Employee Assistance Program
• Unpaid personal leaves of absence (in limited circumstances)
• Optional insurance benefits for disability, life, cancer, accident, hospital, and critical illness
• Paid leave in the amount of up to 6 holidays, up to 5 days of sick leave, up to 15 days of vacation (depending on years of service), and up to 3 days of bereavement leave

Work Schedule

• Full-time position with 8-hour shifts.
• Primary workdays: Monday to Friday, with occasional weekend shifts as required.

Location

• Based in Columbia, MD. Candidates must have reliable transportation and the ability to commute daily.

Questions can be directed to [e-mail]