Experienced Quick Lane Service Advisor

McCombs Ford West; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

McCombs Ford West in San Antonio, TX seeks an Experienced Ford Quick Lane Service Advisor to bridge customers and technicians, ensuring a smooth, high-quality service experience.

You will leverage Ford knowledge and Quick Lane procedures to guide customers, communicate options and pricing, and schedule service while maintaining records and promoting relevant maintenance.

Qualifications

• High school diploma or equivalent; additional certifications related to automotive service are a plus.

Responsibilities

• Greet customers promptly and courteously upon arrival at the Quick Lane service area.
• Assess customer vehicle service needs and clearly communicate options and pricing to customers.
• Schedule appointments efficiently to maximize service bay utilization and minimize customer wait times.
• Collaborate closely with service technicians to ensure accurate and timely repair or maintenance work.
• Provide customers with detailed explanations of service performed and address any questions or concerns.
• Maintain thorough and accurate records of customer interactions, service orders, and vehicle history.
• Promote additional services and maintenance recommendations that fit customer needs and vehicle requirements.
• Handle customer complaints professionally and work towards timely and satisfactory resolutions.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Ford Quick Lane software

Job description

Description

We are excited to welcome a knowledgeable and enthusiastic Experienced Ford Quick Lane Service Advisor to join our friendly and dynamic automotive team. This role offers the perfect opportunity for someone who is passionate about providing top-notch customer service and enjoys working in a fast-paced environment dedicated to Ford vehicles. As a Service Advisor in our Quick Lane, you will be the vital link between our customers and technicians, ensuring a smooth and efficient service experience. Your expertise in Ford products and Quick Lane services will help customers feel valued and confident that their vehicles are receiving the highest quality care. If you have a strong work ethic, excellent communication skills, and a genuine interest in automotive service, this position will allow you to thrive while helping to grow our business. Join us, and be part of a team that prides itself on professionalism, integrity, and customer satisfaction, all while working in a friendly and supportive atmosphere where your contributions truly make a difference.

Responsibilities

• Greet customers promptly and courteously upon arrival to the Quick Lane service area.
• Assess customer vehicle service needs and clearly communicate options and pricing to customers.
• Schedule appointments efficiently to maximize service bay utilization and minimize customer wait times.
• Collaborate closely with service technicians to ensure accurate and timely repair or maintenance work.
• Provide customers with detailed explanations of service performed and address any questions or concerns.
• Maintain thorough and accurate records of customer interactions, service orders, and vehicle history.
• Promote additional services and maintenance recommendations that fit customer needs and vehicle requirements.
• Handle customer complaints professionally and work towards timely and satisfactory resolutions.

Requirements

• Proven experience as a Service Advisor, specifically within Ford Quick Lane or a similar automotive service environment.
• Strong knowledge of Ford vehicles, parts, and Quick Lane service protocols.
• Excellent interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and manage time effectively in a busy service department.
• Familiarity with automotive service software and basic computer skills.
• High school diploma or equivalent; additional certifications related to automotive service are a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Valid driver's license and flexible availability, including some weekends (closed on Sundays and major holidays)