Service Advisor

Mercedes-Benz of Collierville; Collierville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Mercedes-Benz of Collierville is hiring Automotive Service Advisors to act as the seamless link between customers and our technicians. This onsite role emphasizes customer satisfaction and long-term relationships, with open Saturday availability to support busy service hours.

You will prepare estimates, write and manage ROs, and ensure clear communication of costs and timelines. Prior experience and a drivers license are required to support a high-performing service team.

Qualifications

• Requires prior Service Advisor experience.
• Automotive technician background is a plus.
• 3+ years of experience with vehicle systems and maintenance.

Responsibilities

• Promote communication between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders (ROs) from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed on timelines, costs, and service updates.

Skills

Service Advisor experience

Automotive knowledge

Customer service

Team player

Valid drivers license

Education

High School diploma or equivalent

Job description

Dealership:L0829 Mercedes-Benz of ColliervilleMercedes Benz of ColliervilleNOW HIRING: AUTOMOTIVE SERVICE ADVISORSSchedule: Open availability required, including SaturdaysYou will report to the Service Manager.This is an onsite position.If you like being busy and enjoy helping customers, this is your opportunity to apply today. You can maximize your earning potential by joining a high-performing service team. You will focus on customer satisfaction and long-term relationships.What You'll DoPromote communication between customers and techniciansIdentify vehicle concerns and recommend appropriate servicesPrepare accurate estimates for parts, labor, and repairsWrite and manage repair orders (ROs) from start to finishCommunicate additional service needs based on inspectionsVerify and process warranty and service contract coverageKeep customers informed on timelines, costs, and service updatesWhat We're Looking ForPrevious Service Advisor experienceAutomotive technician backgroundDeliver high-quality customer support3+ years of experience with vehicle systems and maintenanceTeam-orientedValid driver's license and clean driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.