Automotive Service Advisor

Mercedes of Knoxville; Chattanooga (TN); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Employee Discounts on Products & Services

5-Day Work Week

Paid Holidays and Paid Time Off

Job summary

A luxury automotive service provider in Chattanooga, TN is seeking a Service Advisor to join their team. The role offers a chance to provide expert advice on vehicle service, alongside an industry-leading pay plan with a potential income exceeding $75,000 annually. Responsibilities include scheduling appointments, advising customers on service costs, and ensuring a satisfied customer experience. Candidates with previous experience in a fast-paced environment and bilingual skills are preferred, and a positive attitude is essential.

Qualifications

• Previous Service Advisor experience is preferred.
• General knowledge of vehicle mechanical operations is preferred.
• Professional appearance and a positive attitude.

Responsibilities

• Schedule appointments for service/maintenance/recall work.
• Greet customers and inspect their vehicle.
• Advise customers about necessary/suggested services and costs.
• Follow the status of the customer's vehicle from service bay entry through completion of work.
• Keep customers informed of any changes that occur.

Skills

Customer Communication Skills

Bilingual (Spanish/English)

Works well in a fast-paced environment

Tools

CDK

Job description

Industry-leading Pay Plan & Great Benefits! $75,000+ Annual Income Potential!

Previous Service Advisor Experience Preferred

Job Intro

Mercedes-Benz of Knoxvilleisactively seekingService Advisorsto join our team, providing expert advice to customers on service options and associated costs when their vehicles require repair.Prior experience as an Auto Service Advisor with Luxury Brand and/or CDK experience is preferred.Mercedes-Benz of Knoxville is part of the family-owned Furrow Automotive Group which also includes Infiniti Chattanooga, Porsche Chattanooga, and Land Rover Knoxville/ Chattanooga.We offer a clearly defined career path, pay-scale, and personal growth plan to all our employees.Many of our employees have been with us for years because we value our employees and invest in their success. We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career.

Job Description

Schedule appointments for service/maintenance/recall workGreet customers and inspect their vehicleAdvise customers about necessary/suggested services and costs

• Industry-leading Pay Plan! Tell us about your experience at your interview!
• Opportunity to earn $75,000 ‘PLUS’ a year!
• Medical, Dental, Vision, and Disability Insurance
• Company Paid $25,000 Basic Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• 5-Day Work Week
• Employee Assistance Program (EAP)
• Opportunity for advancement to certified tech

Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review work order with customer to assure all concerns are addressed
• Provide a completely satisfied customer experience

Requirements

• Previous Service Advisor experience is preferred
• CDK experience is a plus!
• General knowledge of vehicle mechanical operations is preferred
• Bilingual (Spanish/English) a plus
• Customer Communication Skills are expected and rewarded
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Please upload your resume! Completing the online assessment will grant you priority consideration!
• Must pass pre-employment screening
• We are a Drug-Free Workplace

Terms

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.