Service Advisor

Lithia & Driveway; Fairbanks (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Lithia & Driveway in Fairbanks is seeking a Service Advisor to be the primary contact for our service customers and to deliver an exceptional ownership experience. You will identify maintenance opportunities and contribute to sales opportunities with strong customer interaction.

You will communicate service recommendations, costs, timelines, and completion dates; secure approvals; and prepare repair orders while coordinating with technicians.

Qualifications

• Attention to detail.
• Excellent communication.
• Typing to enter repair orders efficiently.
• Mathematics for calculating service costs.
• Computer skills for service documentation.
• Acceptable driving record and a valid driver's license.

Responsibilities

• Answer incoming calls and greet customers per procedures.
• Build positive customer relationships by identifying concerns and needs.
• Conduct vehicle walk-arounds to evaluate service requirements.
• Communicate service recommendations, costs, timelines and completion dates.
• Secure customer approval for services and inspections.
• Prepare repair orders and documentation using the ADP system.
• Coordinate repair activities by dispatching work to technicians and track progress.
• Provide ongoing status updates during the repair process.
• Manage the customer delivery process including review of work and vehicle pickup.
• Process customer payments and ensure a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Typing

Math

Computer skills

Driver's license

Education

High School diploma or equivalent

Tools

ADP system

Job description

Dealership

L0143 Chevrolet GMC of Fairbanks

Chevrolet GMC of Fairbanks

Now Hiring – Service Advisor

• Pay: $50,000 - $70,000 Annually - Commission Earnings Based on Performance
• Schedule: Monday - Friday 8am - 5pm, closed Saturdays and Sundays.

Why Join Our Team?

We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary point of contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.

What You'll Do

• Answer incoming calls and greet customers while following established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing effective service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance and repair services.
• Communicate service recommendations, costs, timelines, and expected completion dates to customers.
• Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
• Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
• Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
• Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
• Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
• Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.

What You'll Bring

• Attention to detail
• Excellent communication
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Computer skills
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.