Service Advisor

Jay Hatfield Auto Group; Chanute (KS); Hybride; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Résumé du poste

Hireology in Chanute, Kansas, is seeking a Service Advisor who will own the customer experience in the service lane. You are the first point of contact with customers and will be versed in product offerings, vehicle flow, and scheduling.

From greeting owners on the drive line to explaining the repair process, you will be a true professional who enjoys helping others. You will answer phones, coordinate with technicians, and ensure timely, courteous service.

Qualifications

• Experience in a dealership is preferred.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management and communication with customers.
• Professional, well-groomed appearance.
• Valid driver's license; willing to submit to pre-employment drug screen.

Responsabilités

• Answer the phones, schedule customer service appointments.
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Connaissances

Dealership experience

Communication

Customer service

Time management

Leadership / people management

Organizational skills

Professional appearance

Valid driver's license

Description du poste

Job Summary:

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

BENEFITS

• Medical and Dental
• 401K Plan with Matching
• Paid Personal Days
• Paid Vacation
• 6 Paid Holidays
• Longevity Bonuses
• Birthday off Paid
• Referral Bonus Program
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Previous experience in a dealership prefered
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Valid DL
• Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.