Service Advisor

Jay Hatfield Chevrolet Buick GMC; United States; Presencial; USD 42.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Descripción de la vacante

Jay Hatfield Chevrolet Buick GMC in United States is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact, greet vehicle owners and explain the repair process while coordinating with technicians.

The role requires excellent communication, organizational skills, and the ability to manage others. You will help ensure smooth service appointments and provide concierge support for owner inquiries, contributing to a positive dealership

Formación

• Previous experience in a dealership is preferred.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Valid driver's license and ability to pass pre-employment drug screen.

Responsabilidades

• Answer the phones, schedule customer service appointments.
• Oversee flow of Drive Lane ensuring prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Conocimientos

Customer focus

Communication skills

Time management

Team leadership

Professional appearance

Valid driver's license

Drug-screen readiness

Descripción del empleo

Job Summary:

As a Service Advisor, you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Benefits

• Medical and Dental
• 401K Plan with Matching
• Paid Personal Days
• Paid Vacation
• 6 Paid Holidays
• Longevity Bonuses
• Birthday off Paid
• Referral Bonus Program
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Previous experience in a dealership prefered
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Valid DL
• Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.