Service Advisor/Customer Service Consultant

Kirksville Toyota; Kirksville (MO); Hybrid; USD 30,000 - 70,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

Company-paid $20,000 Life Insurance

FSA

HSA

Paid Time Off (PTO)

Holiday Pay

401K

Five-day work week

Every Sunday off

Work-Life Balance

Discount on Vehicles, Parts & Services

Family Owned & Operated

A fantastic work environment

Training provided to help you further

Job summary

Kirksville Toyota in Kirksville, MO, seeks a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain the repair process, and coordinate with technicians to keep service moving smoothly.

No automotive experience required, but welcome candidates with customer service, retail, or hospitality backgrounds. Strong communication, organization, and a friendly, professional attitude are essential.

Qualifications

• Customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to manage time and multi-task in a fast-paced service environment.
• Professional, well-groomed appearance and friendly demeanor.

Responsibilities

• Oversee the flow of the service lane and ensure prompt, courteous service.
• Own the customer experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians' time is effectively scheduled and sold to service customers.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

Multitasking

Professional image

Active listening

Attendance

Job description

As a Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners in the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, the restaurant industry, or hospitality.

WHAT WE OFFER:

• $30,000 to $70,000+
• Medical Plans
• Dental Plans
• Vision Plan
• Company-paid $20,000 Life Insurance Policy
• FSA
• HSA
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Five-daywork week
• Every Sunday off
• Work-Life Balance
• Discount on Vehicles, Parts & Services
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow

RESPONSIBILITIES:

• Oversee the flow of the service lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• All other duties as assigned

REQUIREMENTS:

• Valid driver's license with a clean driving record
• Willing to submit to a pre-employment background check
• Attach a current resume
• Experience preferred, but not required
• Work rotating Saturdays (will have one day off during the week, if scheduled on a Saturday) when necessary
• Excellent Customer Service
• Organized
• Multi-task and maintain a positive attitude
• Friendly, outgoing personality
• Demonstrateability to manage others
• Time management skills
• Proficient computer skills
• Ability to listen to customers' needs
• Exceptional follow-up with customers
• Fantastic communication skills with customers and co-workers
• Excellent attendance in order to perform job duties effectively
• Professional, well-groomed personal appearance.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.