Service Advisor/Customer Service Consultant

Kirksville Motor Co; Kirksville (MO); Hybrid; USD 30,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Life insurance

HSA

FSA

PTO

Holiday pay

401K

Every Sunday off

Five-day work week

Job summary

Hireology is seeking a Service Advisor to own the customer experience in the service lane and be the first contact for our clients. You will be versed in product offerings, inventory needs, and technician scheduling, ensuring a smooth service experience from greeting to repair explanations.

Candidates with customer service, retail, restaurant, or hospitality backgrounds are welcome. This full-time role involves Saturdays and a strong emphasis on customer satisfaction and teamwork.

Qualifications

• Excellent customer service and communication skills.
• Organized, detail-oriented, and able to multitask.
• Positive, friendly personality with a professional appearance.

Responsibilities

• Oversee the flow of the service lane and ensure prompt, courteous service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.

Skills

Customer service

Communication

Time management

Multitasking

Positive attitude

Friendly demeanor

Team collaboration

Tools

CRM software

MS Office

Job description

As a Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners in the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, the restaurant industry, or hospitality.

WHAT WE OFFER:

• $30,000 to $70,000+
• Medical Plans
• Dental Plans
• Vision Plan
• Company-paid $20,000 Life Insurance Policy
• FSA
• HSA
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Five-daywork week
• Every Sunday off
• Work-Life Balance
• Discount on Vehicles, Parts & Services
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow

RESPONSIBILITIES:

• Oversee the flow of the service lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• All other duties as assigned

REQUIREMENTS:

• Valid driver's license with a clean driving record
• Willing to submit to a pre-employment background check
• Attach a current resume
• Experience preferred, but not required
• Work rotating Saturdays (will have one day off during the week, if scheduled on a Saturday) when necessary
• Excellent Customer Service
• Organized
• Multi-task and maintain a positive attitude
• Friendly, outgoing personality
• Demonstrateability to manage others
• Time management skills
• Proficient computer skills
• Ability to listen to customers' needs
• Exceptional follow-up with customers
• Fantastic communication skills with customers and co-workers
• Excellent attendance in order to perform job duties effectively
• Professional, well-groomed personal appearance.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.