Service Advisor

Hiley Cars of Huntsville; Arlington (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and Dental

401(k)

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Descrizione del lavoro

Hiley Cars of Huntsville in Arlington, TX is seeking a Service Manager to lead the service department and uphold top-tier customer satisfaction. You will oversee service orders, ensure prompt, courteous service, and mentor staff to achieve company standards.

You will coordinate technicians' time, handle warranty administration, and address owner inquiries while maintaining strong relationships with manufacturers and ensuring regulatory compliance.

Competenze

• Organized and friendly personality.
• Proven ability to manage others.
• Strong time management and prioritization.
• Excellent communication with customers and staff.
• Professional appearance and demeanor.
• Record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.

Mansioni

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Conoscenze

People management

Customer service

Time management

Communication

Leadership

Problem solving

Retail automotive experience

Formazione

High School Diploma or Equivalent

Descrizione del lavoro

Benefits

• Medical and Dental
• 401(k) available at most locations
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• High School Diploma or Equivalent preferred
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.