Service Advisor

Diehl Automotive Group; Butler (Butler County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Job summary

Diehl Automotive Group in Butler, PA is seeking a full-time Service Advisor to join our fast-paced, family‑owned shop. We value reliability, a positive attitude, and strong customer service to interface with parts and technicians and to schedule repairs.

Typical hours are 7:30 AM to 5:30 PM, Monday through Friday with alternating weekends. Salary range quoted is 55,000–90,000 USD per year, with bonus and commission opportunities. Tekion experience is a bonus.

Qualifications

• Must have 1+ year of customer service experience.
• Valid U.S. driver's license required.
• Team-oriented attitude and high energy in a fast-paced environment.
• Tekion experience is a bonus.

Responsibilities

• Achieve goals and objectives set by management.
• Coordinate with parts department and technicians to complete repairs.
• Perform Multi-Point Inspection.
• Schedule service appointments.
• Greet and write customers up in a timely manner.
• Maintain highest customer satisfaction per manufacturer guidelines.
• Review Repair Orders to ensure work is completed.
• Communicate effectively with external and internal customers and employees.
• Report to management for additional duties.
• Saturdays required (alternating).

Skills

Valid driver's license

Customer service experience

Team oriented

Multitasking

Professional appearance

Tools

Tekion

Job description

Diehl of Butler is proud to announce we are seeking a full-time automotive Service Advisor to join our winning team. We are a family‑owned and operated business and provide an excellent high‑paced work environment.

• Must have a valid U.S. driver’s license.
• Must be reliable.
• Minimum one year Customer Service experience required.
• Team oriented and positive attitude with high energy personality.
• Ability to multi‑task and stay focused in a fast‑paced environment.
• Tekion experience a bonus.
• Professional appearance and attitude required.

Automotive Service Advisor Responsibilities

• Ability to achieve goals and objectives set by management.
• Communicate with parts department and technicians in order to complete repairs.
• Ability to perform Multi‑Point Inspection.
• Report to Management for additional job duties.
• Saturdays required (alternating).
• Schedule service appointments.
• Greet and write customers up in a timely manner.
• Maintain highest customer satisfaction in accordance with manufacturer guidelines.
• Review Repair Orders to ensure work is completed.
• Ability to communicate effectively with both external and internal customers and employees.

Benefits

• Dental Insurance
• Health Insurance
• Vision Insurance

Schedule

• Monday to Friday
• Alternating Weekends

Supplemental Pay Types

• Bonus Pay
• Commission Pay

55,000 - 90,000 per year potential

Experience

Customer Service: 1 year (Preferred)
Relevant: 1 year (Preferred)

Work Location: Butler, PA

Typical start time: 7:30 AM

Typical end time: 5:30 PM

Job Type: Full‑time