Service Advisor

CROWLEY AUTO GROUP; Bristol (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) match

Paid time off

Paid holidays

Training and certification

Job summary

Crowley Chrysler Dodge Jeep Ram is seeking a Mopar Express Service Advisor to guide customers through the express service process from greeting to checkout.

Responsibilities include creating accurate repair orders, explaining maintenance recommendations, coordinating with technicians and parts, and keeping customers informed of progress. A valid license and strong communication skills are essential; experience in a dealership setting is preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to explain maintenance recommendations clearly.
• Experience in express service or dealership service desk preferred.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet express service customers promptly and document requested maintenance.
• Create repair orders detailing customer concerns, vehicle information, services and ETA.
• Explain recommended maintenance, pricing and completion times; obtain authorization for additional work.
• Coordinate with technicians and parts to ensure efficient workflow.
• Review multipoint inspection results with customers and explain technician recommendations without pressure.
• Keep customers informed about service progress, changes to estimates, and delays.
• Review completed repair orders with customers and assist with checkout.
• Maintain an organized service write-up area and customer records.

Skills

Customer service

Communication

Detail orientation

Computer skills

Tools

Dealership management systems

Job description

Mopar Express Service AdvisorLocation: Crowley Chrysler Dodge Jeep RamPosition: Mopar Express Service AdvisorCompensation: $45,000–$65,000 per year, based on relevant experience, skills, and qualifications.Benefits: Medical, dental, vision, 401(k) with company match, paid time off, paid holidays, employee discounts, training and certification opportunities.Join the Crowley Chrysler Dodge Jeep Ram TeamCrowley Chrysler Dodge Jeep Ram is seeking a customer-focused, organized Mopar Express Service Advisor to join our service department. This position helps customers through the express service process, from greeting and write-up to explaining maintenance recommendations and reviewing completed work. If you enjoy working with people, communicating clearly, and keeping a busy service lane running smoothly, we encourage you to apply.Essential Functions and ResponsibilitiesGreet express service customers promptly, listen to their concerns, and confirm requested maintenance services.Create accurate repair orders that document customer concerns, vehicle information, requested services, and promised completion times.Explain recommended maintenance, pricing, and estimated completion times clearly; obtain customer authorization before additional work is performed.Coordinate with technicians and the parts department to support efficient workflow and timely completion of express services.Review multipoint inspection results with customers and explain technician recommendations without pressure.Keep customers informed about service progress, changes to estimates, and any delays.Review completed repair orders with customers, explain charges and services performed, and assist with checkout.Maintain accurate customer records and a clean, organized service write-up area while following dealership procedures.Participate in Mopar and dealership training to build product knowledge and customer service skills.RequiredValid driver's license and acceptable driving record.Strong customer service and communication skills, with the ability to explain maintenance recommendations clearly.Strong attention to detail, accurate documentation skills, and comfort using computers and learning dealership systems.Ability to prioritize tasks, work efficiently in a fast-paced environment, and collaborate with technicians and other team members.PreferredPrevious service advisor, express service, or automotive customer service experience.Basic knowledge of vehicle maintenance and multipoint inspection processes.Previous dealership experience and familiarity with repair orders or dealership management systems.Familiarity with Chrysler, Dodge, Jeep, Ram, and Mopar maintenance services.Physical RequirementsAbility to stand, walk, and move between the service drive, customer waiting area, and service department throughout the workday.Ability to use a computer, telephone, and other office equipment to prepare repair orders and communicate with customers.Ability to work safely around moving vehicles and an active service environment.ScheduleFull-time position with availability during dealership operating hours.Equal Employment OpportunityCrowley Chrysler Dodge Jeep Ram is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, protected veteran status, genetic information, or any other status protected by federal, state, or local law.Compensation DisclosureThe expected annual pay range for this position is $45,000 to $65,000 per year. Actual starting pay within this range will be determined based on relevant experience, skills, training, and qualifications.Apply today and build your automotive service career with Crowley Chrysler Dodge Jeep Ram.